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SHIPPING & FAQS POLICY
All purchases of alcohol made on this website are managed by an independent technology provider, Barcart, and processed & fulfilled by licensed alcohol retailers across the country.
Jose Cuervo is not a licensed beverage alcohol retailer and is not involved with the sale or delivery of alcohol products.
Please review the FAQ’s below and Barcart’s terms for more information about orders placed on this website.
If you have issues with an order you placed on this website, please either reply to your order confirmation email or reach out to us at [email protected]
Frequently Asked Questions
What is the typical processing time?
Most orders are processed within 1-2 business days after placing the order. Delivery time will vary depending on your location, the carrier used by the licensed retailer who processed your order, and external factors that impact shipments.
My order is taking longer than expected to process. Where is my order?
We’re so sorry to hear that! Although most orders are processed within 1-2 business days, there may be occasional delays depending on product availability.
Your order confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment.
Feel free to reach out to us at [email protected] if you have any questions about your order.
How can I cancel my order?
Please email [email protected] right away! Be aware if your order has already been confirmed by a retailer, Barcart cannot guarantee they will be able to cancel your order.
What happens if my order is returned?
If the provided delivery address is incorrect, if you refuse delivery, or if delivery is not successful after the final delivery attempt, we will refund you minus any restocking fees incurred. We reserve the right to withhold the shipping costs in addition to the costs of the shipment’s return from the refund.
What name will appear on my bank statement?
All payments are processed by our ecommerce fulfillment partner, Barcart, so you will see BARCART/MASH&GRAPE on your statement when completing your purchase.
I need to change my address.
Please email [email protected] right away! Be aware if you’re reaching out longer than two hours after your order has been placed, or you’re looking to change your address to a different state, Barcart cannot guarantee that they will be able to satisfy your request.
I missed the carrier’s delivery attempt. What do I do next?
Please be aware it is every customer’s responsibility to ensure that someone 21+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.
If the package is returned to the sender please, email [email protected]. Be aware that there may be additional fees to help offset the costs of retailers accepting returned packages or reshipping orders.
How do refunds work?
Barcart cannot guarantee that a retailer will agree to accept a return or exchange. Please review Barcart’s terms before purchasing and contact Barcart if requesting a refund.
In the event that your order is refunded, the refund will be processed directly by Barcart and may take 5-10 days to post back to your original payment method.
Due to policies set in place by our payment processor, Barcart must refund back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.
How long does shipping take?
Our licensed retail partners typically process orders within 1 to 5 business days. Once the order is in transit, it should arrive within 10 days.*
When the order is packed and ready to go, we’ll send you a shipping notification email with a tracking link. On delivery day, you’ll get text alerts for the driver’s progress. Someone 21+ must be present to accept the order. Deliveries generally happen during business hours so we strongly suggest you ship your order to a business address, if possible.
Please note that delivery to PO Box and APO/FPO addresses is not possible. Since we are unable to guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.
If you encounter any issues, contact us at [email protected], and we’ll be happy to assist.
*Shipping times may vary depending on delivery location. Pre-order items do not follow standard shipping times.